Privacy Policy

The platform places great importance on the privacy of its users in Egypt and is committed to safeguarding their personal data within a clear and secure framework. This page explains what information is collected during the use of 1xBet Egypt services, how it is processed, stored, and protected from unauthorised access, as well as the rights available to users to control that data. This policy applies to all registered and unregistered visitors, and to both the desktop and mobile versions of the website. By using the services, users acknowledge the practices described in this policy. Services are restricted to those who have reached the age of eighteen, and information is managed in accordance with internationally recognised protection standards to ensure responsible handling of all personal data.

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Information Collected

The amount of data collected depends on the nature of the visitor’s interaction with the website. Some information is provided voluntarily by the visitor when creating an account or completing a transaction, while other information is recorded automatically through the browser. The main categories include:

Personal data such as name, date of birth, email address, and phone number.
Account data, transaction history, and payment methods used.
Technical information such as IP address, device type, operating system, and browser language.
Activity logs on the website, pages visited, and session duration.

Purpose of Data Use

The information collected is used for specific operational purposes related to delivering and improving the service. The primary objective is to manage accounts, process financial transactions, and verify user identities. Data is also used to:

Verify age and prevent minors from accessing the services.
Detect fraud and suspicious activity and protect accounts.
Send operational notifications related to the account and transactions.
Improve website performance and personalise content according to visitor preferences.
Fulfil applicable legal and regulatory requirements.

Cookies

The website uses cookies to facilitate browsing and remember visitor settings between sessions. These files help the website remember login details and analyse visitor behaviour in aggregated form without identifying individuals. They are divided into essential cookies without which the website cannot function, and analytical and marketing cookies which can be disabled. Users can adjust their browser settings to reject or delete these files at any time, bearing in mind that disabling some of them may affect the availability of certain features. These technologies are not used to collect sensitive data without prior consent.

Personal data is neither sold nor rented to third parties for commercial purposes. Sharing is limited to cases required by the nature of the service or mandated by law. Some information may be made available to trusted service providers acting on behalf of the website, such as payment processing companies, identity verification solution providers, and technical support providers. These partners are bound by strict confidentiality standards and are not permitted to use the data beyond the agreed scope. When a formal request is received from a competent judicial authority, disclosure takes place only to the extent prescribed by law.

Data Security and Protection

Technical and organisational measures are applied to protect information from loss, leakage, or unauthorised access. Sensitive data is encrypted during transmission and storage using recognised protocols. Access to records is restricted to authorised personnel, and systems are subject to periodic reviews to detect any vulnerabilities. Despite these precautions, absolute security cannot be guaranteed for any transfer of data over the internet. Users are therefore advised to keep their login credentials private and not share them with any party, and to immediately report any unusual activity they notice on their account.

User Rights and Data Retention

Every user has a set of rights regarding their personal data, which can be exercised by contacting the support team. These rights include:

Accessing stored data and requesting a copy of it.
Correcting any inaccurate or outdated information.
Requesting the deletion of the account and associated data within legal limits.
Withdrawing consent for the processing of certain data at any time.

Information is retained for as long as the account remains active and for the period required by financial and legal obligations, after which it is deleted or de-identified in a secure manner.

Protection of Minors

Services are restricted to adults who have reached the age of eighteen, and those below this age are not permitted to register or use any feature. Age verification checks are carried out when an account is opened, and any account found to belong to a minor is closed. No data relating to children is intentionally collected, and if such data is discovered, the information is deleted immediately. The website also provides responsible gambling tools allowing users to set deposit limits and session durations, supporting safer and more controlled use of the platform.

Policy Updates and Contact

This policy may be updated from time to time to keep pace with changes to the services or regulatory requirements. Any amendment is published on this page along with an updated effective date, and continued use of the website following publication constitutes acceptance of the updated version. It is recommended to review this page periodically to stay informed of the latest terms. For any enquiry relating to data processing or to exercise the rights outlined above, users may contact the customer service team through the official channels available on the website, and requests are handled within a reasonable timeframe.